Privacy Policy

Last updated: 15 July 2026

1. Introduction

Bestar Energy (ABN 25 689 761 993) ("we", "us", "our") is a solar energy solutions provider based in Melbourne, Victoria. We are committed to protecting your privacy and handling your personal information openly and transparently, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect through our website at bestarenergy.com.au and in the course of providing our services, how we use it, when we may disclose it, and how you can access or correct it.

2. Information We Collect

We collect personal information that you voluntarily provide to us, primarily through the contact, quote and complaint forms on our website, and when you submit an enquiry through a Meta Lead Form after clicking one of our advertisements on Facebook or Instagram. This may include:

  • Your name and contact details, including phone number and email address
  • Your property address, including your suburb and postcode
  • Information about your electricity usage, including details from your electricity bills (such as annual consumption in kWh) and your roof type
  • The solar plan or products you are interested in
  • The content of any enquiry, feedback or complaint you submit to us

We may also collect limited technical information about your visit to our website (such as aggregated, non-identifying analytics data) to help us understand how the website is used and to improve it. Our website also uses cookies and similar technologies, including the Meta Pixel, to measure the effectiveness of our advertising (see section 4 below). You can control or block cookies through your browser settings.

3. How We Use Your Information

We collect, hold and use your personal information for the following purposes:

  • Preparing and providing you with a customised solar quote
  • Responding to your enquiries and communicating with you about our services
  • Designing, arranging and carrying out the installation of solar systems at your property
  • Assisting you with applications for government rebates and incentives where you ask us to do so
  • Investigating and responding to complaints
  • Improving our products, services and website
  • Complying with our legal and regulatory obligations

Where you submit an enquiry through a Meta Lead Form, we download that information directly from Meta's Lead Center into our internal customer management system, after which it is handled under the security measures described in section 5 below.

We will not use your personal information for direct marketing without your consent, and you may opt out of marketing communications at any time by contacting us using the details below.

4. Disclosure to Third Parties

We do not sell, rent or trade your personal information, and we do not share it with external marketing agencies, third-party sales call centres or data brokers. We may disclose your personal information to third parties only in the limited circumstances set out below:

  • Service providers: we use a third-party email delivery service to send us notifications of enquiries and complaints submitted through our website forms. The information you submit in a form is transmitted through that provider for delivery to our team.
  • Government bodies and rebate schemes: where you ask us to assist with a rebate or incentive application (for example, a Solar Victoria rebate), we may share relevant details with the administering body with your consent.
  • Advertising and analytics partners: we use the Meta Pixel and Meta Conversions API to measure how well our advertising performs on Meta platforms (such as Facebook and Instagram). These tools collect limited technical information about your visit (such as the pages you view, your IP address and browser type). If you submit an enquiry form, your email address and phone number are shared with Meta in hashed (encoded) form for ad measurement purposes only. You can learn more in Meta's Privacy Policy.
  • Legal requirements: where disclosure is required or authorised by law.

Where our service providers store or process information overseas, we take reasonable steps to ensure they handle your personal information consistently with the Australian Privacy Principles.

5. Data Storage, Security and Retention

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Access to personal information is limited to staff who need it to perform their duties.

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law (for example, records relating to completed installations and warranties). When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

6. Access, Correction and Deletion

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete or misleading. To make a request, please contact us using the details below. We will respond within a reasonable period and will not charge you for making a request.

You may also withdraw your consent at any time and ask us to delete the personal information we hold about you. Where we are not required by law to retain it, we will securely destroy or de-identify your information from our active systems.

7. Complaints

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us first so we can investigate and respond. You can reach us using the details below or submit a complaint through our contact page. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, together with the date it was last updated.