Question 1

Q1. How does a solar system work?

Accepted Answer

Solar panels convert sunlight into electricity during the day, prioritizing use for homes or businesses. Excess power can be stored in batteries or fed back to the grid, reducing grid purchases and lowering electricity bills.

Question 2

Q2. Can it generate power on cloudy or rainy days?

Accepted Answer

Yes. It can still generate power on cloudy days, though output is lower than on sunny days. System design is based on annual average generation, not single-day weather conditions.

Question 3

Q3. Can I use solar energy at night?

Accepted Answer

Solar panels do not generate power at night. Nighttime electricity can come from batteries or the grid. Adding battery storage can significantly increase self-consumption.

Question 4

Q4. How long do solar systems last?

Accepted Answer

Solar panels typically last 25 years; inverters 10-15 years; batteries about 10 years, depending on product and maintenance.

Question 5

Q5. Do I need a battery?

Accepted Answer

Not necessarily. It depends on your electricity usage habits, rate structure, and whether you need backup power. BESTAR ENERGY will provide customized recommendations.

Question 6

Q6. What are the benefits of installing a battery?

Accepted Answer

Increase self-consumption, reduce nighttime electricity costs, provide backup power capability, and reduce dependence on the grid.

Question 7

Q7. Can the battery always be used during power outages?

Accepted Answer

Only if the system configuration supports backup functionality. BESTAR ENERGY will specify this in the plan.

Question 8

Q8. How long does installation take?

Accepted Answer

Residential projects are typically completed in 1 day; commercial projects are implemented in phases based on scale and plan.

Question 9

Q9. Will it affect roof safety?

Accepted Answer

No. Installation complies with Australian standards, including waterproofing and structural protection.

Question 10

Q10. Are solar systems safe?

Accepted Answer

Yes. All systems comply with Australian electrical and building safety standards.

Question 11

Q11. How much can I save?

Accepted Answer

Depends on system size, electricity usage habits, whether you have a battery, and the plan selected. BESTAR ENERGY provides personalized calculations.

Question 12

Q12. Does it require frequent maintenance?

Accepted Answer

Low maintenance requirements, typically only periodic inspections and necessary cleaning.

Question 13

Q13. What if problems occur?

Accepted Answer

BESTAR ENERGY provides after-sales support and clearly defines responsibilities according to the plan.

Question 14

Q14. Will government subsidies always exist?

Accepted Answer

Australia's solar-related subsidy policies typically have phased and declining trends, not long-term fixed. Therefore, some BESTAR ENERGY plans allow customers to lock in policy conditions at the time of signing to reduce uncertainty about future policy changes.

Question 15

Q15. If subsidy policies change in the future, will it affect me?

Accepted Answer

Whether it affects you depends on the plan selected. In some plans, subsidy policies will be confirmed at the time of formal contract signing and written into contract terms to ensure clarity and predictability.

Question 16

Q16. Can I learn about the plan first before deciding to sign a formal contract?

Accepted Answer

Of course. BESTAR ENERGY can first sign a Letter of Intent with customers to confirm the direction of cooperation, and then sign a formal contract after completing the assessment.

Question 17

Q17. How do I get started?

Accepted Answer

You just need to: Contact BESTAR ENERGY to provide basic electricity information; Get customized plans and quotes. Our team will assist you throughout the assessment and decision-making process.

Comparison	Plan 1 Direct Purchase	Plan 2 Bill Saver	Plan 3 Rent-to-Own
Upfront Cost	One-time payment for equipment + installation	$0 Bill saver	$0 upfront cost
Equipment Ownership	✅ 100% owned by customer	Owned by customer after buyout	Automatically owned by customer at end of term
Price per kWh	Almost $0 (after payback)	50-70% of market rate (depends on contract term)	Fixed rental, self-consumed solar (Almost $0 after term)
Contract Term	No contract required	10-20 years optional	Up to 5 years
Buyout Option	-	✅ Supported	✅ Supported
Best For	Those with budget for long-term ownership	No budget, want immediate low rates	Limited budget, want to own the system
Risk Notice	Requires large upfront investment	Must follow contract, early termination may incur fees	Must follow contract, early termination may incur fees

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